Trading conditions

Payment

Mamas Ark ApS accepts online payments with Dankort, Visa/Dankort, Visa, Mastercard, Mobilepay Online, Visa Electron, American Express, ApplePay.

Payment will only be debited to your account when the physical item is shipped or the virtual product is created, unless otherwise agreed or stated in your order.

Reservation of amount

When using payment cards, debit as well as credit, a reservation is made for the amount traded for. This amount is reserved until the webshop has processed and shipped your order. When the order has been dispatched, the money is withdrawn from the account. The reservation time depends on the product/service.

Debit card authorization

With a debit card, you will be able to see that the money has been reserved on your account and that your available amount will appear here as being less. If you or the webshop subsequently cancel your order, the webshop cannot withdraw the money, but the reservation will still apply for a period. Note that only your bank (or card issuer) will be able to cancel the reservation.

Credit card authorization

The money will only be withdrawn from your account and appear in your overview when the webshop processes and withdraws the payment for your order

All amounts on the website include VAT.
The website uses the following currencies for pricing:
Denmark - Kroner (DKK), Belgium - Euro (EUR)

Mamas Ark ApS uses a secure payment server that encrypts all information with SSL protocol, which means your data is secure and cannot be read by outsiders.

Mamas Ark ApS's own website also uses encryption with SSL protocol.

Delivery

The delivery time for your order is, in most cases, 1-3 working days.

Mamas Ark ApS ships goods with the following: GLS - Private, GLS - Parcelshop, PostNord - Private, PostNord - Optional delivery location, DAO - Direct, DAO - Parcelshop

The freight is calculated based on weight.

You will be able to choose between having the package sent "without delivery" or "with delivery".

You will always receive a track and trace number so you can follow your package from our warehouse to your home.

Right of withdrawal

There is a 14-day full right of return on goods purchased on the website, unless otherwise agreed or stated in your order.

The 14 day period starts on the day the order is delivered.

You bear any return costs yourself.

Requests for cancellation must be communicated to us no later than 14 days after delivery and reach us no later than 14 days after we have been informed of your use of the right of cancellation.

Requests to use the right of withdrawal must be sent by email info@mamasark.dk . In the notification, your wish to use the right of cancellation must be clearly stated.

Condition of the item upon return

You are liable for the deterioration in the value of the goods due to handling other than what is necessary to determine the nature, properties and function of the goods. This means that you must try the product in the same way as if you shopped in a physical store.

If the item has been tried on in addition to what is described above, it is considered used and of diminished value. This means that if you cancel the purchase, you will get a smaller part or none of the purchase amount back. It is up to Mamas Ark ApS to assess the condition of the goods.

Right of complaint

There is a 2-year warranty on products in accordance with the Danish Sales Act. The right to complain applies to all errors in software, material and manufacturing.

Complaint regarding errors and defects must be reported to Mamas Ark ApS within a reasonable time after receipt of the goods. Here the max. two months as a reasonable time, unless otherwise agreed. We will refund reasonable shipping costs.

The complaint is waived in the event of incorrect or unusual operation of the product.

Mamas Ark ApS covers the return costs to a reasonable extent.

When returning, contact the company:

Mamas Ark ApS
EGILSGADE 30, KLD. TH., 2300 COPENHAGEN S
TELEPHONE: +4553269443
MAIL: info@mamasark.dk

Complaints are accepted not if these are sent on cash on delivery.

Customer & Privacy Policy

We do not resell personal information and do not pass on your personal information to others, it is only registered in our customer directory. You can have your information deleted at any time.

In order for you to enter into an agreement with Mamas Ark ApS, we need the following information:
. Name
. Address
. Telephone number
. E-mail address

We register your personal data with the aim of being able to deliver the goods to you.

The personal information is registered with Mamas Ark ApS and stored for up to five years, after which the information is deleted.

When personal data is collected via our website, we ensure that it always happens by giving your express consent, so that you are informed about exactly what information is collected and why.

The director and the employees of Mamas Ark ApS have access to the information registered about you.

The data controller in Mamas Ark ApS is: Mamas Ark ApS

We do not store and transmit customer information encrypted.

As registered with Mamas Ark ApS, you always have the right to object to the registration. You also have the right to access what information is registered about you. You have these rights according to the Personal Data Act and inquiries in connection with this should be addressed to info@mamasark.dk .

Cookies
At https://mamasark.dk/, cookies are used with the aim of optimizing the website and its functionality, thus making the visit as easy as possible for you.

You can delete cookies from your computer at any time, see the instructions at Webshop Cookies and Privacy Policy .

Log statistics
We use log statistics on https://mamasark.dk/, which means that a statistics system collects information that can give a statistical picture of how many visitors we have, where they come from and where on the website it is be left etc.

The log statistics are only used for the purpose of optimizing Mamas Ark ApS's website.

Consumer protection

Read more about your protection as a consumer when you buy via a PensoPay payment solution:
https://pensopay.com/more/consumer protection/

Appeal options

A complaint about a product or service can be submitted to Nævnenes Hus, Mæglingsteamet for Forbrugerklager, Toldboden 2, 8800 Viborg via The complaint portal for Nævnenes Hus . The mediation team will try to resolve the dispute by mediation, and if it is not possible to find a solution, you can bring the complaint before the Consumer Complaints Board.

It is basically a prerequisite for making a complaint that the product or service about which you want to complain has cost at least DKK 1,110 and a maximum of DKK 100,000. For complaints about clothes and shoes, the price must be at least DKK 720. The amount limits can be changed. You must pay a fee to have the complaint processed.

The EU Commission's online complaints portal can also be used when submitting a complaint. This is particularly relevant if you are a consumer residing in another EU country. Complaints are submitted here:
http://ec.europa.eu/odr

When submitting a complaint, you must indicate our e-mail address info@mamasark.dk